LEADERSHIP TEAM

Pam Barrett

President/Chief Executive Officer

pam@barrettclaimsmanagement.comEmail Pam

Pam Barrett serves as the President and Chief Executive Officer of Barrett Claims Management, where she provides the strategic vision and executive oversight that guide the company’s operations and long-term success. With more than 44 years of industry experience, Pam has built a reputation as a respected leader in all aspects of claims handling and organizational development.

Throughout her career, she has held executive leadership positions across nonprofit claims entities, for-profit insurance carriers, and independent adjusting firms. This diverse experience has equipped her with a deep understanding of the claims ecosystem and the critical relationship between insurance carriers, independent adjusters, and the insured. Her insight into both the operational and interpersonal sides of claims management allows her to craft strategies that are both effective and client-centered.

At Barrett Claims Management, Pam works closely with the Chief Claims Officer and Chief Operations Officer to ensure the infrastructure is in place to meet the evolving needs of clients. This includes overseeing staffing resources, implementing efficient claim workflows, and developing scalable systems that support both catastrophe and daily claims operations.

She plays a hands-on role in identifying trends, guiding training and development programs, and enhancing operational procedures to improve outcomes for clients and policyholders alike. Pam leads with a focus on quality, compliance, and responsiveness—ensuring her team consistently delivers on the company’s high standards.

As the primary liaison for client relations, Pam is actively involved in building and maintaining strong partnerships. She works to ensure client directives are understood and fulfilled while aligning internal teams to uphold service commitments and exceed expectations.

Under her leadership, Barrett Claims Management has earned a reputation for speed, accuracy, and personalized service—values that reflect Pam’s dedication to delivering best-in-class results through a boutique, hands-on approach.

Credentials

FL Adjusters License: A014691

LA Adjusters License: 468264

MS Adjusters License: 10550091

TX Adjusters License: 1602580

Courtney Barrett-Vestal

Vice President/Chief Operations Officer

Courtney@BarrettClaimsManagement.comEmail Courtney

Courtney Vestal serves as the Vice President and Chief Operations Officer at Barrett Claims Management, where she oversees all aspects of day-to-day operations and infrastructure to support the firm's high standards for service and efficiency. With over 21 years of experience in the insurance industry, she plays a pivotal role in ensuring that both internal teams and client-facing services run smoothly and effectively.

She is responsible for building and maintaining the operational systems that power our claims handling process—including office infrastructure, technology, communication tools, and software platforms. Courtney works closely with our Chief Claims Officer to recruit, vet, and maintain a dedicated roster of experienced adjusters, each selected to meet the specific needs of our clients.

Since obtaining her Florida resident adjuster license in 2007, Courtney has handled a wide range of claim types, including desk-adjusted and fast-track assignments. Her firsthand experience gives her a deep understanding of the tools, training, and support adjusters need to succeed in the field. She also manages all direct communication with adjusters on behalf of our clients, overseeing licensing, CE compliance, certifications, onboarding, training, deployments, system access, and IT support.

Courtney’s leadership ensures that every operational detail is aligned with the company's mission: to deliver responsive, high-quality, and personalized claims adjusting services that exceed expectations.

Credentials

FL Adjusters License: P088334

GA Adjusters License: 3223845

LA Adjusters License: 738387

NC Adjusters License: 9050306

SC Adjusters License: 928586

FL Notary License: HH 224823

Scott Barrett

Chief Claims Officer

Scott@BarrettClaimsManagement.comEmail Scott

As Chief Claims Officer at Barrett Claims Management, Scott Barrett provides executive oversight of all claims operations, including daily and catastrophe response services. With more than 17 years of experience in property and casualty claims—12 of those in a management role—Scott plays a vital role in leading the firm's field and desk operations with a focus on consistency, quality, and compliance.

Scott is responsible for training, and credentialing of adjusters, examiners, and team leads across all deployments. He ensures that all personnel meet client-specific requirements as well as licensing and continuing education standards. His expertise includes coverage analysis, investigation strategy, damage valuation, reserving practices, and resolution planning.

He works closely with the Chief Operations Officer to monitor workloads and workflows, ensuring BCM has the resources necessary to respond quickly and effectively to claims across the state of Florida. In the field, Scott performs ride-alongs with both daily and catastrophe staff to provide real-time support and ensure best practices are being followed.

In addition to his operational responsibilities, Scott partners with clients and senior leadership to maintain compliance with service standards, operational guidelines, and regulatory requirements. His hands-on leadership and deep industry knowledge contribute to Barrett Claims Management’s reputation for delivering reliable, responsive, and results-driven claims solutions.

Credentials

FL Adjusters License: P150673

MS Adjusters License: 10550500

IICRC Certified

Flood Certified

Xactimate Level I & II

John Widdows

Chief Technology Officer

jwiddows@appsoftdevelopment.comEmail John

John Widdows has over 37 years of experience in the Computer Information Technology industry. John served as a Regional Manager with Giga information Group and Forrester Research. Forrester Research, Inc. (NASDAQ: FORR) is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology. John has served as Vice President of Sales & Marketing for Baywood Technologies, a Software Development, Training and IT Outsourcing firm, where he was responsible for company revenue, new product rollouts, marketing and strategic business development relationships. John also served as founder and CEO of Megabytes Computer Centers of Florida, a retail computer chain, for 12 years.

As the founder and CEO of AppSoft Development Inc. and Chief Technology Officer for Barrett Claims Management, John is applying his expertise in Search Engine Marketing, Search Engine Optimization, Google PPC Marketing and Ecommerce Development & Product Conversion Optimization, Website Design & Development, Mobile APP Development and Software Application Development. John has achieved advancements in the management of product services, operational development, strategic marketing and team building. In addition, John combines his 37 years of understanding technology and applying marketing strategies to increase his customers’ return on investment.