President/Chief Executive Officer
Pam Barrett President/Chief Executive Officer is responsible for the executive oversight of Barrett Claims Management. She is responsible for providing strategic leadership by working with senior management to establish long–range goals, strategies, plans and policies. Pam brings 35 years of claims leadership expertise in all facets of claims management. She has worked in an executive management role for nonprofit claim entities, for profit insurance companies and independent adjusting firms. This diverse experience allows a clear understanding of claims industry relationships between adjusters and carriers.
She works closely with the claims and operations team to include the establishment of dedicated infrastructure to support the staffing and claim handling needs of our clients. She identifies trends and works with the CCO and COO to develop training opportunities and operational enhancements. She oversees the staff to ensure attainment of objectives, productivity, and adherence to company and client policies, procedures and fulfillment of service expectations. As client liaison, she also assists in developing, maintaining and implementing directives from the client.
FL Adjusters License: A014691
LA Adjusters License: 468264
TX Adjusters License: 1602580
Chief Operations Officer
As Chief Operations Officer, Courtney is responsible for the operations of Barrett Claims Management. This includes the establishment of dedicated infrastructure to support the staffing and claim handling needs of our clients including office space, computers, phones, software, etc.
She works closely with Chief Claims Officer to ensure we maintain our dedicated roster of adjusters that are properly vetted to handle claims. Courtney has over 12 years’ experience in the Insurance industry working day to day with claims executive management to ensure quality and efficiency is provided to staff, adjusters and most importantly all of the personalized services and requirements we provide to each one of our clients. She has maintained her resident license in Florida since 2007 and has handled desk adjusted and fast track claims. She handles all direct communications with adjusters for our clients regarding licensing, CE’s, certifications, forms, training, deployments, hiring requirements, system accesses, and IT support.
FL Adjusters License: P088334
LA Adjusters License: 738387
FL Notary License: FF78099
Chief Claims Officer
As Chief Claims Officer, Scott Barrett is responsible for the claims oversight of Barrett Claims Management. This includes Daily and Catastrophe operations, staffing, training and adjuster compliance. Scott has over 10 years property and casualty adjusting experience and 7 years in a management role.
His responsibilities include recruitment, training, compliance and credentialing of adjusters, examiners and Team Lead’s. He reviews coverage analysis, investigation, valuation, reserving and disposition of claims. He works closely with the COO and monitors work-flows securing quality resources necessary to handle claims generated throughout the state of Florida. Scott’s other responsibilities include ride-a-longs with daily and cat staff, as well as working with clients and management to assure compliance with policies and procedures.
FL Adjusters License: P150673
Chief Technology Officer
John Widdows has over 37 years of experience in the Computer Information Technology industry. John served as a Regional Manager with Giga information Group and Forrester Research. Forrester Research, Inc. (NASDAQ: FORR) is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology. John has served as Vice President of Sales & Marketing for Baywood Technologies, a Software Development, Training and IT Outsourcing firm, where he was responsible for company revenue, new product rollouts, marketing and strategic business development relationships. John also served as founder and CEO of Megabytes Computer Centers of Florida, a retail computer chain, for 12 years.
As the founder and CEO of AppSoft Development Inc. and Chief Technology Officer for Barrett Claims Management, John is applying his expertise in Search Engine Marketing, Search Engine Optimization, Google PPC Marketing and Ecommerce Development & Product Conversion Optimization, Website Design & Development, Mobile APP Development and Software Application Development. John has achieved advancements in the management of product services, operational development, strategic marketing and team building. In addition, John combines his 37 years of understanding technology and applying marketing strategies to increase his customers’ return on investment.